Why can’t Kiwi companies ever say “Sorry”?

August 12, 2010 by
Filed under: Life in New Zealand 

Following the rather traumatic barging-in of 2 men into my home the other day – I wrote a rather impressively stinky email of a complaint to the company behind it:

BSC Fireprotection Ltd
PO Box 40-138,
Upper Hutt

I was not polite – because let’s face it – it’s hard to be anything like polite in circumstances like this. But look at the response I got from BSC FireProtection Ltd:

Thank you for your e-mail, as Century City Body Corporate arranged for this inspection I have passed your e-mail to them.

Regards,

What on EARTH can you say to such a pathetic cop out? Why is it that so often complaints here just utterly ignored? Its like talking to the Immigration Department all over again.  A complete and utter refusal to even acknowledge that something has gone badly wrong somewhere, and a mindbogglingly arrogant refusal to apologise.

So, as this is very serious – its not like they got my order for some flowers wrong or something –  this is what I have responded with:

The body corporate and Century City have already been informed.

However if that is the total sum of your personal concern and attitude to what you staff did to me – its hardly any surprise that they felt they could storm into someones home.

You should be ashamed of yourself for such a cop-out. Thats truly the most pathetic response to a complaint I have EVER seen. The Body Corporate did not barge into my home while I was in Bed. The body corporate did not laugh at me when I was clearly shocked and angry at being subjected to this. YOUR company did.

I expect a proper response – by the end of the day -or I will be taking this matter a whole lot further than the Body Corporate I can assure you.

I was subjected to a Home Invasion by your staff. Do something about it.

I think a letter from my Lawyers may suffice to persuade BSC FireProtection that they perhaps need to take this a bit more seriously. In the meantime, the Apartment owners have been told that I want a chain on my door, so that never again will anyone be able to just barge in when they feel like it and amuse themselves at my expense.

I’ve already let the Body Corp know, because not only are we tenants in this building, but we own one of the apartments here.  So my Body Corp fees are actually going toward paying these idiots wages. If we lived in our own apartment, we would have no issues changing the locks and beefing up the security, but as we live in a rental we don’t have as many options.  But I sure as hell am not putting up with that lamentable response!

What the hell is wrong with these people???

And theres me thinking I would be able to sit back and relax for a while !

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Comments

2 Comments on Why can’t Kiwi companies ever say “Sorry”?

  1. Thomas on Fri, 13th Aug 2010 12:00 pm

    2. Avalon,

    I read with amazement about your situation. How rude were these, well couldn’t call them gentlemen, to interrupt your peace with your much loved coffee.
    I for one would like to hear their side to this as there is always two sides to everything.
    In the complex in which you reside how many units are there and was there any others that had an issue?
    Do you own or lease?
    Have you read the Body corparate small print?

    The web is a very powerful arena for public comment, but is very open to missinterpretation, as a Blogger you should be aware of this.
    If you are as you state a property investor, you should be fully aware of the compliances required on an annual basis and interuptions are the joys of living in a complying complex.

    Look forward to seeing your comments as you will post, you can’t resist.

    Thomas
    Inner city dweller Melbourne.

  2. Avalon on Fri, 13th Aug 2010 3:29 pm

    3. Hi Thomas – it was easier to actually write a new post just for you to answer those questions: hope thats ok :)

    http://www.avalonsguide.com/anab/2010/08/answering-some-questions-from-thomas/

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