Comments on: Why is customer service getting so bad in New Zealand? http://www.avalonsguide.com/anab/2009/11/why-is-customer-service-getting-so-bad-in-new-zealand/ There is no "One True Path" to emigrating. Wed, 08 Feb 2012 04:34:28 +1300 hourly 1 By: Avalon http://www.avalonsguide.com/anab/2009/11/why-is-customer-service-getting-so-bad-in-new-zealand/comment-page-1/#comment-4741 Avalon Mon, 30 Nov 2009 02:28:34 +0000 http://www.avalonsguide.com/anab/?p=1633#comment-4741 :) Menace. So Im doing my Capitalist bit and Im going to spend my money somewhere else. H :) Menace.

So Im doing my Capitalist bit and Im going to spend my money somewhere else.

H

]]> By: menace http://www.avalonsguide.com/anab/2009/11/why-is-customer-service-getting-so-bad-in-new-zealand/comment-page-1/#comment-4738 menace Mon, 30 Nov 2009 00:00:28 +0000 http://www.avalonsguide.com/anab/?p=1633#comment-4738 Total capitalism. I am personally partial to some form of Socialism, that a hole other subject though.;) Total capitalism.
I am personally partial to some form of Socialism, that a hole other subject though.;)

]]> By: hubby http://www.avalonsguide.com/anab/2009/11/why-is-customer-service-getting-so-bad-in-new-zealand/comment-page-1/#comment-4681 hubby Sat, 28 Nov 2009 08:17:27 +0000 http://www.avalonsguide.com/anab/?p=1633#comment-4681 The one thing that occurs to me on a general level is this. Companies lay off staff, or don't replace staff who leave, so those still in the job are now doing the workload of multiple people. Which means they don't have the time to properly spend dealing with customers. More and more things go into the 'too hard' bucket and you don't have the time to deal with everything urgent before the next urgent stuff comes in. Suddenly stuff doesn't get done, and it's just easier to deal with the urgent & simple stiff. Which is Poor customer care & focus, and not how I work - doesn't stop the pressure tho. The one thing that occurs to me on a general level is this. Companies lay off staff, or don’t replace staff who leave, so those still in the job are now doing the workload of multiple people. Which means they don’t have the time to properly spend dealing with customers. More and more things go into the ‘too hard’ bucket and you don’t have the time to deal with everything urgent before the next urgent stuff comes in. Suddenly stuff doesn’t get done, and it’s just easier to deal with the urgent & simple stiff.
Which is Poor customer care & focus, and not how I work – doesn’t stop the pressure tho.

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