KiwiBank Analysts – need to switch thier brains on.
Kiwibank asked their “analyst” to look again at our application for a Credit Card. Which if you think about it is a bit silly as he is hardly going to be admitting to be an idiot.
But the same analyst has said no – because yes – he is still an idiot – and can’t grasp that there’s actually a lot more at stake than a bloody credit card.
The thing which makes me want to scream with frustration is that its actually people like this who caused the collapse of the banking system and the recession in the first place – because they insist that money behaves in a vacuum.
You see money is just a number.
- X amount of debt is too much
- Y amount of debt isn’t enough.
Analysts and Economists tend to forget that it’s Human Beings who spend money, or don’t spend it, and do it in the main for emotional reasons. Analysts don’t tend to look at any other factor. This guy is only interested in the amount of debt. He doesn’t give a toss about excess income, savings, assets, or amount of debt paid off. He looks at one number in isolation and decides whether you are worthy or not.
They also tend to forget that when you piss us off – we can have very long memories, and bad customer service now will be remembered for a very long time.
Its also hugely frustrating that while we obviously can afford a credit card, never having missed a payment in our lives – we can’t get a new one, and yet people who have no hope of being able to pay off the balances will get offered them by the bucket load. And if anyone thinks that’s not the real reason we have been turned down – you could be dreaming.
The fact is people like us don’t actually make money for the banks on our credit cards, because we don’t pay interest. Credit cards only work for the banks if you don’t pay them off. The damage that has been done across the western world by banks insisting on giving credit cards (and mortgages) to people who cannot pay off the balance is staggering.
It should be said that I have been dealing with a very patient and understanding man at Kiwibank (the Analyst wont “front up” to a mere “customer”). It’s a pity that the humans aren’t in charge.
So, thats BNZ and Kiwibank who will never see a cent of our money.
The list of banks who haven’t right royally hacked us off yet is getting smaller. 
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Related posts:
- Banks – why are they all run by idiots?
- Applying for a new credit card.
- Why are Credit Cards still charging such high interest rates in New Zealand?
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