Auditor General’s Report – we got a mention :)
As we (slowly) work the OAG report in the stuff ups that Immigartion New Zealand have been making for years – we were a bit gobsmacked to find that a (small) part of our submission to them was included.
Knowledge of complaints processes
5.132
We received an expression of concern from a member of the public (Thats lil ol’ me) that the
complaints procedures were hard to find. Certainly, it is not possible to easily
submit a complaint either through the Department of Labour website or through
the Immigration New Zealand website. We were told that the Department is
reviewing the publicly available descriptions of, and means of access to, the
complaints procedures.
5.133
In our view, members of the public should be able to easily find out how to raise
concerns with Immigration New Zealand and know how their concerns will be
dealt with
Way to go!!!
This is a small reminder that no matter how tiny and insignificant you might feel as one or two people trying to make a change in the world – it is worth perservering in the effort.
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Related posts:
- The Auditor General’s Report on Immigration New Zealand is out.
- Auditor Generals report on Immigration New Zealand – links
- Auditor General report – The NZIS computer system sucks.
Comments
One Comment on Auditor General’s Report – we got a mention :)
-
Hubby on
Thu, 2nd Jul 2009 10:23 pm
This was a delightful surprise. NZIS may not want to listen to us, but they do have to listen to the OAG report & the ombudsman.
It’s a partial success along the road, we just wait for proper publication of the NZIS complaints process.
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